How to become a data-driven business with CoolCare

How to Become a Data-Driven Business with CoolCare

Is your care home looking to become a data-driven business?

In our recent webinar with Adore, we discussed several different ways that using CoolCare technology can transform your organisation.

Read on to discover how our administration software can support your business in its growth and care delivery:

Monitoring and Analysis for Data-Driven Businesses

Interrogating your data regularly ensures that you make the best decisions for your care home and its residents.

Systems that provide live reporting, like CoolCare, help achieve this. They allow you to review your data every week and consequently implement changes to become a data-driven business.

It's not just about collecting information; your focus should be on using it for continuous improvement, whether in operational processes, staff training, or resident care.

This routine analysis helps to identify trends, gaps, and areas in your business that require your attention.

Data-Driven Businesses Optimise Staffing

It's important to frequently examine management time, staff attendance, shift patterns, care hours delivered, and staffing ratios, especially to ensure that your care home is providing the intended level of care.

Reviewing the team schedule for the forthcoming week in advance allows your managers to anticipate any gaps in coverage, making adjustments where necessary to ensure appropriate staffing levels.

Shifts requiring cover are obvious to see and easy to fill with CoolCare. Our software tells you who’s available and qualified for the shift, and allows you to pool staff from other homes if extra support is needed.

Feedback Loops in Data-Driven Businesses

Good care home enquiry management is about quality and timely communication, as well as using prospective resident enquiries to assess the effectiveness of your marketing efforts.

Establishing feedback loops within CoolCare will help you better understand your target market and, in turn, your data-driven business can adjust its marketing strategy accordingly.

Implementing digital visitor sign-in systems with feedback features allows for easy tracking of visitor frequency and feedback.

This data can give your managers insights into visitor engagement, satisfaction levels, and areas for improvement in resident care.

Data-Driven Businesses Support Resident Care

The ability to monitor inquiry-to-admission conversion rates, in addition to the time taken for assessments and admissions, is another handy feature of our care home administration software.

To manage occupancy levels effectively, you need to understand the factors influencing admission timelines, so that you can implement proactive measures to maintain optimal occupancy.

Integrating systems like Cool Care with Person-Centered Software (PCS) streamlines processes such as resident onboarding, care planning, and tracking resident behaviour and incidents.

This integration supports the maintenance of accurate and up-to-date resident records, essential for compliance with Care Quality Commission regulatory standards.